Boxbridge/Support/en

Language:	Nederlands  • English

Parent: Boxbridge/Support

The 2Value product Boxbridge is a ready installable software product.

Boxbridge

Eigen website van Boxbridge

Meer informatie en aankoop van Boxbridge zie de productsite.

Support

Support van Boxbridge staat in deze pagina vermeld.

For support regarding Boxbridge visit FAQ/Boxbridge. Contact by e-mail or phone regarding user support is not recommended.. Please read our Product/Disclaimer

Support for users

Boxbridge manuals

An introduction to Boxbridge: download PDF)

Links to external sources

List of help pages, relevant newsgroup posts and developer links:

1. We provide software in general according to the GPL2, also, Boxbridge is GPL2. _{(read more: GPL2)}

2. Regarding creative content and copyrights, we make use of Creative Commons.

3. Boxbridge at the Joomla Extensions Directory. Please Google the locations for thsi information. The URLs change rapidly, and we do not want to serve too many broken links here.

FAQ

Thelist of frequently asked questions list on Boxbridge:

1. Answers to questions regarding Boxbridge for users.

2. Answers to questions regarding Boxbridge from/by developers.

_{Note: user rights and login required on Associate-level}

3. Answers to questions regarding Boxbridge for 2Value employees in the office.

_{Note: user rights and login required on 2Value employee-level}

Support agreement
As soon as the product has been purchased through the webshop, you have agreed to the [Support/license-agreement License agreement]. It mentions how 2Value can provide help for registered customers after the 2Value product Boxbridge has been purchased and under what conditions this help can be provided.

Advanced support

Mainly we have two types of advanced support-requests:

1. "Help me, it does not work as I want it to work! Can not get it done."

2. You would like a custom solution with Boxbridge in Joomla to be implemented by 2Value or one of its local partners in you region.

"Help me!"

Some people get frustrated using a product like Boxbridge. There is all different kinds of reasons possible, why the product does not do for you what you expect from it. That is a pitty. Many times though it the product itself is not to blame. Most of the cases the product in its environment is the source of disappointment. or needs to be taken care of.

If you would like a custom solution to be created, please buy an advanced support ticket using our

Three alternatives for Advanced support listed. _{(Here the free stuff)}

- 2Value stripscards, stripscard are in fact a 2Value Service Level AgreementBasic

- Our partner Open Source Support Desk is a good third party for further general assistance.

- 2Value Service Level Agreement in Medium and Pro

2Value stripscards

If you have a specific problem regarding installation, configuration or use of Boxbridge, and you definitely want to speak to somebody to help you solve the issue, we have to be very straight to you: you need to purchase a support-stripscard upfront. You can [buy a stripscard here] and read [the special garantuees you get] or have a look at the File:SLA overzicht 2Value 2010.pdf.

Open Source Support Desk

If you have a specific problem regarding installation or use of Boxbridge, we advise you to get in touch with Open Source Support Desk. They have general support in open source frameworks and several price models. Please check with them wether or not Boxbridge and/or Joomla are in their line of work.

2Value Service Level Agreement

If you require advanced support regarding Boxbridge implementation and or support in Joomla, 2Value has mainly three type Service Level Agreements available. Read more:

1. SLA Basic

2. SLA Medium

3. SLA Pro

...or download the File:SLA overzicht 2Value 2010.pdf.

Disclaimer

2Value offers these products ‘as is’, with no implied meaning that they will function exactly as you wish or with all 3rd party components and modules. Further, we offer no support via email or otherwise for installation, customization, administration of Joomla etc. The retailprice of this product does not include extensive custom support. The retailprice is merely established to make the product available, it does not cover the costs that were made to develop the product, let alone provide on demand support for it. However, we do provide free do-it-yourself support on a basic level.

Boxbridge plugin developed by 2Value, released under the GNU General Public License.

Copyright © 2025 2Value

HIERONDER NOG ENKELE ZEER SPECIFIEKE INFORMATIE VOOR Boxbridge, INDIEN BESCHIKBAAR