SLA/Inleiding/en

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Subpages SLA/Inleiding/en

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SLA staat voor Service Level Agreement: onze SUPPORT diensten, gereguleerd en meetbaar.

We hebben three types of support contracts:

See the details in File:SLA overzicht 2Value 2010.pdf

Definities

Reaction time
this is the maximum time between the moment a problem has been reported and the moment 2Value reacts and has a clear indication of the problem at hand.
Response time
this is the maximum time between the moment a problem has been reported and the solution of this problem en communication with the customer.
Solution time
this is the time between the moment a problem has been reported and the moment the problem has been resolved.
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