SLA/Inleiding/en
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| Language: | Nederlands • English |
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SLA staat voor Service Level Agreement: onze SUPPORT diensten, gereguleerd en meetbaar.
We hebben three types of support contracts:
See the details in File:SLA overzicht 2Value 2010.pdf
Definities
- Reaction time
- this is the maximum time between the moment a problem has been reported and the moment 2Value reacts and has a clear indication of the problem at hand.
- Response time
- this is the maximum time between the moment a problem has been reported and the solution of this problem en communication with the customer.
- Solution time
- this is the time between the moment a problem has been reported and the moment the problem has been resolved.
