FAQ/Boxbridge/en
| Language: | Nederlands • English |
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Contents
Information on our website on Boxbridge
- Purchase now
- Boxbridge productinfo in our shop
- www.boxbridge.net
Frequently Asked Questions (FAQ)
Requirements
What are the requirements of Boxbridge?
- cURL installed and working in the hosting environment
Installation
How to install Boxbridge?
Videotutorial Boxbridge installation
Configuration
How connect BoxBridge to a Box.net folder?
Videotutorial Connect Boxbridge
How to connect a Box.net file to a Joomla article?
Videotutorial Box.net in article
Will box.net files listed in articles show up in a joomla search?
No, Boxbridge is a plugin that loads the content of Box.net. The text of a Joomla article says for example no more than "{boxfile 3245252}".
The search should be perfomed at Box.net, and the results passed through to Joomla. But again: we do not offer that functionality yet and there is no releaseplan available too. Boxbridge is "as is" for the time being.
Instructions not correct?
The instructions you have on how to get the shared link are not correct. If you request a shared link it outputs something like this https://box.net/shared/dslk4sd4” in order to get the file folder ID that worked. I had to generate an HTML widget and pull the ID from the widget code.
2Value checked the instruction more than once and we think they are functional. Please try to follow the tutorials first.
In Use
Storage management
I need some control on how many times files can be downloaded, expriry in days etc. Could that be added to Boxbridge?
At the moment we do not have such functionality avaiable in Boxbridge. Boxbridge is a Joomla window to Box.net; no more, it does not add storage management.
Developer User:spotjer: Wat betreft onderstaande, dit is momenteel geen functionaliteit inderdaad en vergt nodige verdere ontwikkeling. We zouden dan een extra beheerslaag gaan maken tussen Joomla en BoxBridge, momenteel worden alle instellingen aan box.net zijde gedaan.
Can I work with subfolders?
In the box-folder that I want to publish are not only files but also sub-folders. Can I also view the files in the sub-folders and can I click on the sub-folders to see their content?
You can enable the feature "Show content of subfolders" in Boxbridge's settings. All files will be displayed in the main folder, including the files in the sub-folders, but without the sub-folders they belong in.
Version up to date?
Do I have the latest? The plugin in the backend of Joomla does not say what version I have.
You find the plugin under Extensions -> Install/Deinstall -> tab "plugins" and locate the current version there (of all plugins).
How do I update?
Should I just upload the new version over the old version?
Yes, just move over the old version, or safer: make a backup first, then update & check.
How do I send a link to a document per email?
Part of box.net functionality is that you can email someone a link to the file. Is there a way once I have your plugin installed that my users can email the link to someone directly from my website without going to box.net?
It is no functionality of Boxbridge at this moment. Have you tried the work-around right-click + copy link location? Paste into your favorite mailclient and have a go.
Troubleshooting
Error when publishing Box-folders
When trying to publish Box-folders, I get an error:
- Warning: curl_setopt() [function.curl-setopt]: CURLOPT_FOLLOWLOCATION cannot be activated when safe_mode is enabled or an open_basedir is set in /home/tungstrom/domains/layer8-it.net/public_html/l8/plugins/content/boxbridge/boxbridge/includes/class.curl.php on line 354.
Please check the “open_basedir” parameter in PHP. Make sure it is not set. You may want to contact your hosting to provider to make sure "CURL" is enabled, "open_basedir" is not set and "safe_mode" is turned Off.
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Customer review: "Thanks for keeping in touch regarding this issue. I managed to solve the issue and the solution was to change the “open_basedir” parameter in PHP, which my ISP did for me. |
Purchase
Is there any refund policy?
We have no refund policy. We think 29 euro isn't a big investment and only a symbolic payment for the costs we had to develop Boxbridge.
I was wanting to test out BoxBridge before I make a purchase. Is that a possibility?
The price of Boxbridge is so low, that we can not manage trial periods. If something is not right with the product, we refund the money involved with the purchase.
Only if we conclude that a real unsolvable problem with the software is at hand, then we might refund. That is a individual assessment per case.
Is there any trial version?
No. The be able to see how it looks like, how it is integrated with Joomla: the videos on Boxbridge we have show the functionality it offers.
Is there any garantuee for Boxbridge
There is no garantuee or whatsoever. This software will be delivered as is, full risk for the purchaser. Therefore the price is low: you can't build a Box.net bridge on your own for 29 euro's.
Is there any support for Boxbridge?
Yes, we work with Open source support desk. There you can purchase a support ticket to help you with the installation, configuration and (just in case) problemsolving concerning Boxbridge or related stuff in your specific situation.
Upgrade
I have purchased BoxBridge. Do you have a 1.7 version?
Yes we do. But you will have to purchase the next version at the full price. Because the costs are relatively low.
