Difference between revisions of "SLA/Inleiding/en"
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__NOTOC__ | __NOTOC__ | ||
<div style="float:right;">{{Image|name=Support256px|width=256px|pad=20px|ilink=File:Support256px.png|float=left}} | <div style="float:right;">{{Image|name=Support256px|width=256px|pad=20px|ilink=File:Support256px.png|float=left}} | ||
| − | + | </div><big>SLA staat voor Service Level Agreement: onze SUPPORT diensten, gereguleerd en meetbaar.</big> | |
We hebben three types of support contracts: | We hebben three types of support contracts: | ||
Latest revision as of 16:18, 4 January 2012
| Language: | Nederlands • English |
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SLA staat voor Service Level Agreement: onze SUPPORT diensten, gereguleerd en meetbaar.
We hebben three types of support contracts:
See the details in File:SLA overzicht 2Value 2010.pdf
Definities
- Reaction time
- this is the maximum time between the moment a problem has been reported and the moment 2Value reacts and has a clear indication of the problem at hand.
- Response time
- this is the maximum time between the moment a problem has been reported and the solution of this problem en communication with the customer.
- Solution time
- this is the time between the moment a problem has been reported and the moment the problem has been resolved.
