Difference between revisions of "FAQ/supportPlace/en"
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''Clients'' and ''client participants'' don't have privileges when it comes to documents and Notebook. The client can therefore not access the documents you attach in the Notebook, whether this is indirect or direct. | ''Clients'' and ''client participants'' don't have privileges when it comes to documents and Notebook. The client can therefore not access the documents you attach in the Notebook, whether this is indirect or direct. | ||
| − | == | + | ==Can client participants therefore not attach documents to comments?== |
| − | '' | + | ''Well, I think it's helpful if clients can attach documents, for example a screenshot of an error they get.'' |
| − | + | Agreed, so yes. | |
==Hoe gaat de procedure van vragen stellen aan elkaar via de servicetool?== | ==Hoe gaat de procedure van vragen stellen aan elkaar via de servicetool?== | ||
Revision as of 03:21, 27 June 2011
| Language: | Nederlands |
|---|
Contents
- 1 I can't view the notebooks...
- 2 If I attach a document in a notebook, can the participating client view/access this attachment in Documents, or doesn't he/she have access to it?
- 3 Can client participants therefore not attach documents to comments?
- 4 Hoe gaat de procedure van vragen stellen aan elkaar via de servicetool?
I can't view the notebooks...
We have 2 client roles: client & client participant. De client participant has more access rights, like commenting cases. But no access to notebooks. We want to use the notebooks internally as a storage for password and so on. A client shouldn't be able to access these.
If I attach a document in a notebook, can the participating client view/access this attachment in Documents, or doesn't he/she have access to it?
Clients and client participants don't have privileges when it comes to documents and Notebook. The client can therefore not access the documents you attach in the Notebook, whether this is indirect or direct.
Can client participants therefore not attach documents to comments?
Well, I think it's helpful if clients can attach documents, for example a screenshot of an error they get.
Agreed, so yes.
Hoe gaat de procedure van vragen stellen aan elkaar via de servicetool?
Alleerst probeer ik duidelijkheid te krijgen over hoe de 2value procedure is voor dit soort vragen. Ik begreep dat dit via de servicetool gaat, maar hoe exact is me nog niet helemaal duidelijk.
Je stelt de vraag, kent 'm toe je beantwoorder (mits duidelijk wie erover gaat) en notificeert wie erbij betrokken zijn. Alles als comment in de case. Is er nog geen case die je onderwerp bevat: maak er 1 aan.
Is het niet duidelijk aan wie je de vraag moet stellen, assign de case aan jezelf.
