Template:Product/Support/public
DOCUMENTATIE VAN DEZE TEMPLATE
DEZE TEMPLATE BEVAT TEKST-SNIPPETS UIT DE 2VALUE PRODUCTSTRAAT
met doel om maar op 1 plek te hoeven onderhouden.
Zo lees je in de bestandsnaam waar je bent:
- Template:Product/Support/public
- Template:Product = niveau 1, ingang, een pagina structuur template
- Template:Product/{{{prodsub}}} = niveau 2, ingang, dit is ook nog een pagina structuur template
- Template:Product/{{{prodsub}}}/Template:NAMESPACE = niveau 3, snippet in de Nederlandse taal
- Template:Product/{{{prodsub}}}/Template:NAMESPACE/nl = niveau 4, snippet in andere taal dan NL
Parameters:
- namesp = standaard publiek, anders meegeven als argument uit de aanroepende namespace en pagina
- frameworks = De door ons ondersteunde frameworks zoals Joomla, Drupal, Magento
- prodname = naam van het product
- prodsub = naam van de subpagina die deze template construeert
- produrl = de landing page url waarop de publieke site informatie over dit product te vinden is
- lang=languange code
Niet doorgezet uit niveau 1 of 2 worden:
- prodtype = keuze uit: installable, halffabric, service
- prodimg = het logo van het product voor gebruik in de wiki
- ext = de extensie van het logo file; bijvoorbeeld "jpg".
HIERONDER DE SNIPPET TEKST VAN DEZE TEMPLATE - FILE Template:Product/Support/public
{{{prodsub}}}
Op deze pagina vind je informatie over {{{prodsub}}} voor {{{prodname}}}.
Voor gebruikersondersteuning voor {{{prodname}}} kunt u terecht op [[{{{namesp}}}:FAQ/{{{prodname}}}]]. Contact per e-mail of telefoon m.b.t. gebruikersondersteuning wordt niet aanbevolen. Zie Product/Disclaimer
{{{prodsub}}} voor gebruikers
Handleidingen {{{prodname}}}
Een introductie over {{{prodname}}}: download [[File:{{{prodname}}}_introduction_def.pdf|PDF]])
Links naar externe bronnen
Lijst van hulppagina’s, belangrijke nieuwsgroepberichten en ontwikkelaarslinks:
- 1. Software leveren we in het algemeen onder de GPL2, ook {{{prodname}}} is GPL2. (lees meer over GPL2)
- 2. Inzake creatieve content en de auteursrechten daarop: dat regelen we via de Creative Commons.
- 3. {{{prodname}}} at the {{{frameworks}}} Extensions Directory. Please Google the locations for thsi information. The URLs change rapidly, and we do not want to serve too many broken links here.
FAQ
Het overzicht van veel gestelde vragen lijsten inzake {{{prodname}}}:
- 1. Antwoorden op algemene vragen voor gebruikers van [[FAQ/{{{prodname}}}|{{{prodname}}}]].
- 2. Antwoorden op vragen van/voor ontwikkelaars inzake [[Associate:FAQ/{{{prodname}}}|{{{prodname}}}]].
Let op: gebruikersrechten en inlog op Associate-niveau noodzakelijk - 3. Antwoorden op vragen van/voor ontwikkelaars inzake [[2Value:FAQ/{{{prodname}}}|{{{prodname}}}]].
Let op: gebruikersrechten en inlog op 2Value-niveau noodzakelijk
Support agreement
Op het moment dat u het product via de webshop heeft aangeschaft, heeft u het [{{{produrl}}}/license-agreement License agreement] goedgekeurd. Daarin staat vermeldt hoe 2Value kan verlenen en tegen welke voorwaarden aan geregistreerde klanten nadat zij het 2Value product {{{prodname}}} hebben aangeschaft.
Advanced support
Mainly we have two types of advanced support-requests:
- 1. "Help me, it does not work as I want it to work! Can not get it done."
- 2. You would like a custom solution with {{{prodname}}} in {{{frameworks}}} to be implemented by 2Value or one of its local partners in you region.
"Help me!"
Some people get frustrated using a product like {{{prodname}}}. There is all different kinds of reasons possible, why the product does not do for you what you expect from it. That is a pitty. Many times though it the product itself is not to blame. Most of the cases the product in its environment is the source of disappointment. or needs to be taken care of.
If you would like a custom solution to be created, please buy an advanced support ticket using our
 |
Leave a reaction here on the [{{{produrl}}}/blog of {{{prodname}}}. Also positive reaction are welcome! Remember: 2Value and its developers have invested the effort in {{{prodname}}} without being paid. Please be nice and gentle as possible :-) . |
Three alternatives for Advanced support listed. ([[#{{{prodsub}}}|Here the free stuff]])
- - 2Value stripscards, stripscard are in fact a 2Value Service Level AgreementBasic
- - Our partner Open Source Support Desk is a good third party for further general assistance.
- - 2Value Service Level Agreement in Medium and Pro
2Value stripscards
If you have a specific problem regarding installation, configuration or use of {{{prodname}}}, and you definitely want to speak to somebody to help you solve the issue, we have to be very straight to you: you need to purchase a support-stripscard upfront. You can [buy a stripscard here] and read [the special garantuees you get] or have a look at the File:SLA overzicht 2Value 2010.pdf.
{{Ambox|type=delete|text=Support will cost much more than the price of the product ([[FAQ/{{{prodname}}} Click [[Why is support on the product many times more expensive than {{{prodname itself??]]) or read our Product/Disclaimer.}}
Open Source Support Desk
If you have a specific problem regarding installation or use of {{{prodname}}}, we advise you to get in touch with Open Source Support Desk. They have general support in open source frameworks and several price models. Please check with them wether or not {{{prodname}}} and/or {{{frameworks}}} are in their line of work.
2Value Service Level Agreement
If you require advanced support regarding {{{prodname}}} implementation and or support in {{{frameworks}}}, 2Value has mainly three type Service Level Agreements available. Read more:
- 1. SLA Basic
- 2. SLA Medium
- 3. SLA Pro
...or download the File:SLA overzicht 2Value 2010.pdf.
