FAQ/Strippenkaart/en

From 2value wiki 2
Revision as of 10:03, 20 January 2012 by Hvancann (talk | contribs)
Jump to navigation Jump to search



• Is a SLA and a strip card the same? No. When buying a loose strip card 2Value only governs the open source specialist, which then communicates with you. With a service contract we work with a team of 2Value associates (open source specialists), where you always communicate with 2Value. Secondly, a loose strip card does not entitle any guarantee, a service contract does.

• Who am I dealing with in case of a card? A loose strip card is a direct connection between you and a 2Value associate, where 2Value accounts for selection, mediation and administration.

• Is there a card agreement or contract? Yes. The contract is sent when you order your first strip card. You will receive two copies of the 2Value strip card contract mandate signed by the associates involved.

• What governs 2value with a loose strip card? With a loose strip card 2Value governs the selection and award of the associate. 2Value also takes care of the contract and billing and centralizes all information on the application.

• What governs the 2Value associate allocated to a single strip card? The associate will answer your questions and contribute solutions for problems you experience with the application.

• How long can I use a card? A single strip card is valid for 1 year, starting from the date of signing of the agreement.

• What happens to the loose strip card if there is still budget after one year? Remaining budget will be spent by the 2Value associate at the end of the year on maintenance and documentation.

• How is the excess of the budget monitored? How does 2Value organize this? The associate monitors the time spent. Once you have a question that you askes for more budget you receive a call to buy a new strip card. 2Value does not allow budgets to be exceeded. Your decisiveness to purchase a new strip card determines the speed of a rush job.

• What is the regular notification? A loose strip card refers to direct communication (telephone, e-mail) between you and the associate.

• Provides 2Value an alternative as open source specialists allocated to the strip card indicate they have no time? No, with a loose strip card we do what we can "in case of Emergency" but give no guarantees. Only on service contracts 2Value ensures availability and employability.

• What if we are not satisfied with the performance? 2Value takes responsibility to find a replacement as the associate is no longer functioning or malfunctioning

Retrieved from "http://wiki.2value.nl/index.php?title=FAQ/Strippenkaart/en&oldid=2119"