Piepsysteem/oppakken piepjes/en

Parent: Piepsysteem/oppakken piepjes

Language:	Nederlands  • English

Motive

While working on the sprints, unforeseen issues might come up. We then alert and we park those activities in a possibly todo container called 'sprint X' (in principle to be solved in a new sprint after the last offered sprint will be completed).

It is possible that the expectation arose that 2Value partners and associates still take extra cases with them in the same sprint. Often we do that (small "do this, do that" thing) but with the things we "squeak" on, that is not possible.

Steps to pick up 'to do's' that we alerted about

What is the procedure for picking up items that we have indicated to be classified as 'sprint X' and / or moved to the 'sprint X' or 'Out of scope' working folder in the work management system?

1. The customer decides how to proceed with a case that has been alerted: sprint X, have it executed immediately, have it performed differently, or halt the case; see the Alertsystem or the offer that the customer has received.

2. 2Value (and partners / associates) look at whether they can agree to proceed that way. Is capacity available (in terms of time and right expertise) in the current sprint?

3. Then we have to do the math: should there be an extra provision?

Example 'sprint X'

An example is: support on location of the internal ICT department for bringing the acceptance server into the air.

There the steps were successively: 1. extra work requested, 2. yes it was possible, and 3. yes a budget was agreed that the associated firm can invoice.

Automatic way of picking up alerts

How will the process evolve when there is no intervention as in the above mentioned steps </ big>

We assume that we are full of our projects in a pleasant way. So all the peep-cases that a customer sees standing up, we take with them only after the completion of the sprint / phase.

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