Difference between revisions of "Template:Product/Support/public"

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</noinclude>
 
</noinclude>
 
__NOTOC__
 
__NOTOC__
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{{#if: {{{prodname|}}}|
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{{#ifeq: {{{lang|en}}} | nl
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|Voor gebruikersondersteuning voor {{{prodname}}} kunt u terecht op [[{{{namesp|}}}:FAQ/{{{prodname}}}]].
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Contact per e-mail of telefoon m.b.t. gebruikersondersteuning wordt niet aanbevolen. Zie [[Product/Disclaimer]]
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=={{{prodsub}}} voor gebruikers==
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===Handleidingen {{{prodname}}}===
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Een introductie over {{{prodname}}}: download [[File:{{{prodname}}}_introduction_def.pdf|PDF]])
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===Links naar externe bronnen===
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Lijst van hulppagina’s, belangrijke nieuwsgroepberichten en ontwikkelaarslinks:
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:1. Software leveren we in het algemeen onder de [http://www.gnu.org/licenses/old-licenses/gpl-2.0-faq.html#WhatDoesGPLStandFor GPL2], ook {{{prodname}}} is GPL2. <sub>(lees meer over [http://www.gnu.org/licenses/gpl-2.0.html GPL2])</sub>
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:2. Inzake creatieve content en de auteursrechten daarop: dat regelen we via de [[Creative Commons]].
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:3. {{{prodname}}} at the {{{frameworks}}} Extensions Directory. Please ''Google'' the locations for thsi information. The URLs change rapidly, and we do not want to serve too many broken links here.
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===FAQ===
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Het '''overzicht van veel gestelde vragen lijsten inzake {{{prodname}}}:
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:1. Antwoorden op vragen inzake {{{prodname}}} [[FAQ/{{{prodname}}}| voor gebruikers]].
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:2. Antwoorden op vragen inzake {{{prodname}}} [[2Value:FAQ/{{{prodname}}}|van/voor ontwikkelaars]].
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::<sub>''Let op: gebruikersrechten en inlog op Associate-niveau noodzakelijk''</sub>
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:3. Antwoorden op vragen inzake {{{prodname}}} [[2Value:FAQ/{{{prodname}}}|voor 2Value interne medewerkers]] op kantoor.
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::<sub>''Let op: gebruikersrechten en inlog op 2Value-niveau noodzakelijk''</sub>
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'''Support agreement'''<br/>
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Op het moment dat u het product via de webshop heeft aangeschaft, heeft u het [{{{produrl}}}/license-agreement License agreement] goedgekeurd. Daarin staat vermeldt hoe 2Value kan verlenen en tegen welke voorwaarden aan geregistreerde klanten nadat zij het 2Value product {{{prodname}}} hebben aangeschaft.
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=Advanced support=
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Mainly we have two types of advanced support-requests:
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:1. "Help me, it does not work as I want it to work! Can not get it done."
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:2. You would like a custom solution with {{{prodname}}} in {{{frameworks}}} to be implemented by 2Value or one of its local partners in you region.
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=="Help me!"==
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Some people get frustrated using a product like {{{prodname}}}. There is all different kinds of reasons possible, why the product does not do for you what you expect from it. That is a pitty. Many times though it the product itself is not to blame. Most of the cases ''the product in its environment'' is the source of disappointment. or needs to be taken care of.
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If you would like a custom solution to be created, please buy an advanced support ticket using our
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{{Ambox|text=Leave a reaction here on the  [{{{produrl}}}/blog of {{{prodname}}}]. Also positive reaction are welcome! Remember: 2Value and its developers have invested the effort in {{{prodname}}} without being paid. Please be nice and gentle as possible :-) .}}
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Three alternatives for Advanced support listed. <sub>([[#{{{prodsub}}}|Here the free stuff]])</sub>
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:: - [[#2Value stripscards|2Value stripscards]], stripscard are in fact a ''2Value Service Level Agreement'''''Basic'''
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:: - Our partner [[#Open Source Support Desk|Open Source Support Desk]] is a good third party for further general assistance.
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:: - [[#2Value Service Level Agreement|''2Value Service Level Agreement'']] in '''Medium''' and '''Pro'''
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===2Value stripscards===
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If you have a specific problem regarding installation, configuration or use of {{{prodname}}}, and you definitely want to speak to somebody to help you solve the issue, we have to be very straight to you: you need to purchase a support-stripscard upfront. You can [buy a stripscard here] and read [the special garantuees you get] or have a look at the  [[File:SLA_overzicht_2Value_2010.pdf|2Value Service Level Agreement '''leaflet''']].
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{{Ambox|type=delete|text=Support will cost much more than the price of the product <sub>(Click [[FAQ/{{{prodname}}}|Why is support on the product many times more expensive than {{{prodname}}} itself??]])</sub>. Please read our [[Product/Disclaimer]].}}
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===Open Source Support Desk===
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If you have a specific problem regarding installation or use of {{{prodname}}}, we advise you to get in touch with [http://www.opensourcesupportdesk.com/company/contact-us Open Source Support Desk]. They have general support in open source frameworks and several price models. Please check with them wether or not {{{prodname}}} and/or {{{frameworks}}} are in their line of work.
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===2Value Service Level Agreement===
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If you require advanced support regarding {{{prodname}}} implementation and or support in {{{frameworks}}}, 2Value has mainly three type Service Level Agreements available. Read more:
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:1. [[SLA/Basic|SLA Basic]]
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:2. [[SLA/Medium|SLA Medium]]
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:3. [[SLA/Pro|SLA Pro]]
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...or download the [[File:SLA_overzicht_2Value_2010.pdf|SLA leaflet]].
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}}  <!-- ifeq lang nl-->
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{{#ifeq: {{{lang|en}}}| en          <!-- with 'en' or no spec we show the english version -->
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|
 
Voor gebruikersondersteuning voor {{{prodname}}} kunt u terecht op [[{{{namesp|}}}:FAQ/{{{prodname}}}]].
 
Voor gebruikersondersteuning voor {{{prodname}}} kunt u terecht op [[{{{namesp|}}}:FAQ/{{{prodname}}}]].
 
Contact per e-mail of telefoon m.b.t. gebruikersondersteuning wordt niet aanbevolen. Zie [[Product/Disclaimer]]
 
Contact per e-mail of telefoon m.b.t. gebruikersondersteuning wordt niet aanbevolen. Zie [[Product/Disclaimer]]
Line 86: Line 148:
 
:2. [[SLA/Medium|SLA Medium]]
 
:2. [[SLA/Medium|SLA Medium]]
 
:3. [[SLA/Pro|SLA Pro]]
 
:3. [[SLA/Pro|SLA Pro]]
−
...or download the [[File:SLA_overzicht_2Value_2010.pdf|SLA leaflet]].
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...or download the [[File:SLA_overzicht_2Value_2010.pdf|SLA leaflet]].}}  <!-- ifeq lang en-->
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}}      <!-- if prodname-->

Revision as of 11:30, 26 January 2012

DOCUMENTATIE VAN DEZE TEMPLATE
DEZE TEMPLATE BEVAT TEKST-SNIPPETS UIT DE 2VALUE PRODUCTSTRAAT met doel om maar op 1 plek te hoeven onderhouden.

Zo lees je in de bestandsnaam waar je bent:

Template:Product/Support/public
Template:Product = niveau 1, ingang, een pagina structuur template
Template:Product/{{{prodsub}}} = niveau 2, ingang, dit is ook nog een pagina structuur template
Template:Product/{{{prodsub}}}/Template:NAMESPACE = niveau 3, snippet in de Nederlandse taal
Template:Product/{{{prodsub}}}/Template:NAMESPACE/nl = niveau 4, snippet in andere taal dan NL

De aanroep

{{Product/Support/public|lang={{{lang|}}}|prodname={{{prodname|}}}|prodsub={{{prodsub|}}}|produrl={{{prodsub|}}}|frameworks={{{frameworks|}}} }}

Parameters:

  • namesp = standaard publiek, anders meegeven als argument uit de aanroepende namespace en pagina
  • frameworks = De door ons ondersteunde frameworks zoals Joomla, Drupal, Magento
  • prodname = naam van het product
  • prodsub = naam van de subpagina die deze template construeert
  • produrl = de landing page url waarop de publieke site informatie over dit product te vinden is
  • lang=languange code

Niet doorgezet uit niveau 1 of 2 worden:

  • prodtype = keuze uit: installable, halffabric, service
  • prodimg = het logo van het product voor gebruik in de wiki
  • ext = de extensie van het logo file; bijvoorbeeld "jpg".

HIERONDER DE SNIPPET TEKST VAN DEZE TEMPLATE - FILE Template:Product/Support/public


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