Difference between revisions of "Piepsysteem/en"
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| − | ==The Alert | + | ==The Alert System (''piepsysteem'')== |
===Wat is it?=== | ===Wat is it?=== | ||
| − | + | A pro-active alert system | |
===When?=== | ===When?=== | ||
| − | In | + | In projects where: |
| − | 1. fixed price | + | 1. a fixed price is deemed too risky for the supplier or too random, and |
| − | 2. | + | 2. commitment based on exact costing (hours and invoicing) is not desired by the supplier. |
===How it works=== | ===How it works=== | ||
| − | + | The supplier (ourselves external to our customers) warns directly if the indicated estimate can't be realized. Prior to commencing a phase, the client must approve the work and functionalities that need to be achieved. This is done in order to measure expectations to what has been agreed on when work commences. | |
===Meaning in a project=== | ===Meaning in a project=== | ||
====Agreement implicit==== | ====Agreement implicit==== | ||
| − | + | The approval of the client is required if there is a substantial deviation of more than 20% on the price indication of a specific part. | |
| − | + | If the deviation occurs on a substantial part of the complete assignment, the client will have to approve it on forehand. The guideline in this case is 5% | |
====Financial==== | ====Financial==== | ||
| − | + | Deviations in terms of hours will have to be compensated. This is subject to: | |
| − | # | + | #obtaining implicit or explicit approval |
| − | # | + | #the deviation being deemed considerable (more than 2 hours per item, more than 4 hours for a bundle of smaller tasks) |
| − | # | + | #the alert system being used properly |
| − | + | Additions and/or alteration requested by the client of 2Value at a later stage can be implemented after approval. | |
====Next steps==== | ====Next steps==== | ||
| − | + | These are the next steps in this process: [[Piepsysteem/oppakken piepjes]] | |
==Example: feedback Alert system to a customer== | ==Example: feedback Alert system to a customer== | ||
Revision as of 05:53, 5 July 2011
| Language: | Nederlands |
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Subpages Piepsysteem/en
No subpagesNo subpages
Contents
The Alert System (piepsysteem)
Wat is it?
A pro-active alert system
When?
In projects where: 1. a fixed price is deemed too risky for the supplier or too random, and 2. commitment based on exact costing (hours and invoicing) is not desired by the supplier.
How it works
The supplier (ourselves external to our customers) warns directly if the indicated estimate can't be realized. Prior to commencing a phase, the client must approve the work and functionalities that need to be achieved. This is done in order to measure expectations to what has been agreed on when work commences.
Meaning in a project
Agreement implicit
The approval of the client is required if there is a substantial deviation of more than 20% on the price indication of a specific part.
If the deviation occurs on a substantial part of the complete assignment, the client will have to approve it on forehand. The guideline in this case is 5%
Financial
Deviations in terms of hours will have to be compensated. This is subject to:
- obtaining implicit or explicit approval
- the deviation being deemed considerable (more than 2 hours per item, more than 4 hours for a bundle of smaller tasks)
- the alert system being used properly
Additions and/or alteration requested by the client of 2Value at a later stage can be implemented after approval.
Next steps
These are the next steps in this process: Piepsysteem/oppakken piepjes
Example: feedback Alert system to a customer
Stel dat de deelopdracht dusdanig wijzigt dat er meer uren nodig zijn. En 2Value daarover goed en snel piept met nieuwe schattingen. Bijvoorbeeld:
- Was: 10 uur voor een bepaald onderdeel
- Onderweg/verbruikt: 4 uur op dat onderdeel
- Nieuwe schatting (dit is feitelijke piepen): 18 uur in totaal voor dat onderdeel - nieuwe stijl
Dat rapport geeft de klant flexibiliteit. Er is eigenlijk meteen een urenbudget vrij gekomen. Er kan worden gekozen:
- Of de klant accepteert de meerkosten, in dit geval 8 uur.
- Of de klant geeft 2Value de opdracht zo goed mogelijk in de resterende 6 uur het nieuwe doel te benaderen
- Of de klant schrapt de gehele functionaliteit en schrijft 4 uur af
Het piepsysteem is een mooie gulden middenweg ter bescherming van klant en leverancier in gevallen zoals deze waar functionele en technische specificaties van het systeem bij lange na nog niet voor handen zijn.
Further information
- Voor associates zijn er speciale voorwaarden in het belang van 2Value teamprestaties.
- Voor klanten zijn er speciale interne regels die ons contractmanagement soepel en helder houden.
