Difference between revisions of "Template:Product/Support"

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Line 11: Line 11:
 
|{{dpl_subpages}}
 
|{{dpl_subpages}}
 
}} <!-- ifeq prodsub-->
 
}} <!-- ifeq prodsub-->
−
 
  
 
{{Image|name={{{prodimg|2value logo 135px}}}|ext={{{ext|jpg}}}|width=256px|pad=20px|ilink=File:{{{prodimg|2value logo 135px}}}.{{{ext|jpg}}}|float=right}}
 
{{Image|name={{{prodimg|2value logo 135px}}}|ext={{{ext|jpg}}}|width=256px|pad=20px|ilink=File:{{{prodimg|2value logo 135px}}}.{{{ext|jpg}}}|float=right}}
Line 36: Line 35:
 
|{{#ifexist: {{{namesp}}}:{{{prodname}}}/{{{prodsub}}}  
 
|{{#ifexist: {{{namesp}}}:{{{prodname}}}/{{{prodsub}}}  
 
|
 
|
−
Hier is wiki pagina  [[{{{namesp}}}:{{{prodname}}}/{{{prodsub}}}]].<br/>
+
=={{{prodname}}}==
−
|<sup>A {{{prodsub}}} subpage still has to made here: [[{{{namesp}}}:{{{prodname}}}/{{{prodsub}}}]]</sup><br/>
+
{{#if: {{{produrl|}}}|====Eigen website van {{{prodname}}}====
−
}}        <!-- if prodsub-->
+
Meer informatie en aankoop van {{{prodname}}} zie [{{{produrl}}} de productsite].
 +
}}        <!-- if produrl-->
 
=={{{prodsub}}}==
 
=={{{prodsub}}}==
 +
{{#switch: {{{namesp|}}}
 +
|Associate=Wat we intern onder associates moeten weten over
 +
|2Value=Wat we intern 2Value moeten weten over
 +
#default =Wat we publiek kunnen melden
 +
}} {{{prodsub}}} van {{{prodname}}} staat in de pagina vermeld.<br/>
 +
 
{{#if: {{{namesp|}}}
 
{{#if: {{{namesp|}}}
 
|
 
|
Line 50: Line 56:
 
  }} <!-- ifeq namesp 2Value-->
 
  }} <!-- ifeq namesp 2Value-->
  
−
| <!-- Dit is de publieke namespace -->
+
| {{Product/Support/Public|lang={{lang|}}|prodname={{prodname|}}|prodsub={{prodsub|}}|produrl={{prodsub|}}|frameworks={{frameworks|}}
−
|Wat we publiek kunnen melden {{{prodsub}}} van {{{prodname}}} staat hier vermeld.<br/>
+
}}  <!-- if namesp-->
 +
 
 +
|<sup>A {{{prodsub}}} subpage still has to made here: [[{{{namesp}}}:{{{prodname}}}/{{{prodsub}}}]]</sup><br/>  
 +
}}        <!-- if prodsub-->
 +
 
 +
{{#if: {{{namesp|}}}
 +
|<!-- geen disclaimer intern -->
 +
|<!-- wel voor in het publieke deel -->
 +
{{Product/Disclaimer|namesp={{NAMESPACE}}|frameworks={{{frameworks}}}|lang={{{lang|en}}}|prodname={{{prodname}}}|produrl={{{produrl}}} }}
 
}}  <!-- if namesp-->
 
}}  <!-- if namesp-->
 +
HIERONDER NOG ENKELE ZEER SPECIFIEKE INFORMATIE VOOR {{{prodname}}}, INDIEN BESCHIKBAAR
 +
 +
}}      <!-- if prodname-->
 +
 +
 +
<noinclude>
 +
<big>''DOCUMENTATIE VAN DEZE TEMPLATE''</big><br/>
 +
DEZE TEMPLATE BEVAT HET PRODUCTSPECIFIEKE DEEL VAN DE 2VALUE PRODUCTSTRAAT
 +
met doel om maar op 1 plek te hoeven onderhouden.
 +
 +
{{Ambox|text=Voorbeeld aanroep: <nowiki>{{Product/Support|namesp={{NAMESPACE}}|lang=nl|prodsub=Support|prodimg=Support256px|ext=png|frameworks=Drupal, Joomla|prodtype=installable|prodname=Boxbridge|produrl=http://www.boxbridge.net}}</nowiki>}}
 +
 +
Parameters:
 +
*namesp = standaard publiek, anders meegeven als argument uit de aanroepende namespace en pagina
 +
*frameworks = De door ons ondersteunde frameworks zoals Joomla, Drupal, Magento
 +
*prodsub = naam van de subpagina die deze template construeert
 +
*prodname = naam van het product
 +
*prodtype = keuze uit: installable, halffabric, service
 +
*produrl = de landing page url waarop de publieke site informatie over dit product te vinden is
 +
*prodimg = het logo van het product voor gebruik in de wiki
 +
*lang = languagecode
 +
*ext = de extensie van het logo file; bijvoorbeeld "jpg".
 +
</noinclude>
 +
 +
 +
=== Op maat links naar externe bronnen===
 +
Lijst van hulppagina’s, belangrijke nieuwsgroepberichten en ontwikkelaarslinks (<TAAL>/<TAAL>)
 +
:(linkje)
 +
:(linkje)
 +
:(linkje)
 +
 +
 +
===Additional information===
 +
For more information about Boxbridge, check out the following resources:
 +
    :BoxBridge at the OpenBox of box.net
 +
 +
  
−
=={{{prodname}}}==
 
−
{{#if: {{{produrl|}}}|====Eigen website van {{{prodname}}}====
 
−
Meer informatie en aankoop van {{{prodname}}} zie [{{{produrl}}} de productsite].
 
−
}}        <!-- if produrl-->
 
 
={{{prodsub}}}=
 
={{{prodsub}}}=
−
Op deze pagina vind je informatie over {{{prodsub}}} voor {{{Prodname}}}.
+
Op deze pagina vind je informatie over {{{prodsub}}} voor {{{prodname}}}.
  
−
Voor gebruikersondersteuning voor {{{Prodname}}} kunt u terecht op [[{{{namesp}}}:FAQ/{{{Prodname}}}]].
+
Voor gebruikersondersteuning voor {{{prodname}}} kunt u terecht op [[{{{namesp}}}:FAQ/{{{prodname}}}]].
 
Contact per e-mail of telefoon m.b.t. gebruikersondersteuning wordt niet aanbevolen. Zie [[Product/Disclaimer]]
 
Contact per e-mail of telefoon m.b.t. gebruikersondersteuning wordt niet aanbevolen. Zie [[Product/Disclaimer]]
  
 
=={{{prodsub}}} voor gebruikers==
 
=={{{prodsub}}} voor gebruikers==
  
−
===Handleidingen {{{Prodname}}}===
+
===Handleidingen {{{prodname}}}===
 
Een introductie over {{{prodname}}}: download [[File:{{{prodname}}}_introduction_def.pdf|PDF]])
 
Een introductie over {{{prodname}}}: download [[File:{{{prodname}}}_introduction_def.pdf|PDF]])
  
 
===Links naar externe bronnen===
 
===Links naar externe bronnen===
 
Lijst van hulppagina’s, belangrijke nieuwsgroepberichten en ontwikkelaarslinks:
 
Lijst van hulppagina’s, belangrijke nieuwsgroepberichten en ontwikkelaarslinks:
−
:1. Software leveren we in het algemeen onder de [http://www.gnu.org/licenses/old-licenses/gpl-2.0-faq.html#WhatDoesGPLStandFor GPL2], ook {{{Prodname}}} is GPL2. <sub>(lees meer over [http://www.gnu.org/licenses/gpl-2.0.html GPL2])</sub>
+
:1. Software leveren we in het algemeen onder de [http://www.gnu.org/licenses/old-licenses/gpl-2.0-faq.html#WhatDoesGPLStandFor GPL2], ook {{{prodname}}} is GPL2. <sub>(lees meer over [http://www.gnu.org/licenses/gpl-2.0.html GPL2])</sub>
 
:2. Inzake creatieve content en de auteursrechten daarop: dat regelen we via de [[Creative Commons]].
 
:2. Inzake creatieve content en de auteursrechten daarop: dat regelen we via de [[Creative Commons]].
−
:3. {{{Prodname}}} at the {{{Frameworks}}} Extensions Directory. Please ''Google'' the locations for thsi information. The URLs change rapidly, and we do not want to serve too many broken links here.
+
:3. {{{prodname}}} at the {{{frameworks}}} Extensions Directory. Please ''Google'' the locations for thsi information. The URLs change rapidly, and we do not want to serve too many broken links here.
  
 
===FAQ===
 
===FAQ===
−
Het '''overzicht van veel gestelde vragen lijsten inzake {{{Prodname}}}:
+
Het '''overzicht van veel gestelde vragen lijsten inzake {{{prodname}}}:
−
:1. Antwoorden op algemene vragen voor gebruikers van [[FAQ/{{{Prodname}}}|{{{Prodname}}}]].
+
:1. Antwoorden op algemene vragen voor gebruikers van [[FAQ/{{{prodname}}}|{{{prodname}}}]].
−
:2. Antwoorden op vragen van/voor ontwikkelaars inzake [[Associate:FAQ/{{{Prodname}}}|{{{Prodname}}}]].<br/><sub>''Let op: gebruikersrechten en inlog op Associate-niveau noodzakelijk''</sub>
+
:2. Antwoorden op vragen van/voor ontwikkelaars inzake [[Associate:FAQ/{{{prodname}}}|{{{prodname}}}]].<br/><sub>''Let op: gebruikersrechten en inlog op Associate-niveau noodzakelijk''</sub>
−
:3. Antwoorden op vragen van/voor ontwikkelaars inzake [[2Value:FAQ/{{{Prodname}}}|{{{Prodname}}}]].
+
:3. Antwoorden op vragen van/voor ontwikkelaars inzake [[2Value:FAQ/{{{prodname}}}|{{{prodname}}}]].
 
<br/><sub>''Let op: gebruikersrechten en inlog op 2Value-niveau noodzakelijk''</sub>
 
<br/><sub>''Let op: gebruikersrechten en inlog op 2Value-niveau noodzakelijk''</sub>
  
 
'''Support agreement'''<br/>
 
'''Support agreement'''<br/>
−
Op het moment dat u het product via de webshop heeft aangeschaft, heeft u het [{{{produrl}}}/license-agreement License agreement] goedgekeurd. Daarin staat vermeldt hoe 2Value kan verlenen en tegen welke voorwaarden aan geregistreerde klanten nadat zij het 2Value product {{{Prodname}}} hebben aangeschaft.
+
Op het moment dat u het product via de webshop heeft aangeschaft, heeft u het [{{{produrl}}}/license-agreement License agreement] goedgekeurd. Daarin staat vermeldt hoe 2Value kan verlenen en tegen welke voorwaarden aan geregistreerde klanten nadat zij het 2Value product {{{prodname}}} hebben aangeschaft.
  
 
=Advanced support=
 
=Advanced support=
 
Mainly we have two types of advanced support-requests:
 
Mainly we have two types of advanced support-requests:
 
:1. "Help me, it does not work as I want it to work! Can not get it done."
 
:1. "Help me, it does not work as I want it to work! Can not get it done."
−
:2. You would like a custom solution with {{{Prodname}}} in {{{frameworks}}} to be implemented by 2Value or one of its local partners in you region.
+
:2. You would like a custom solution with {{{prodname}}} in {{{frameworks}}} to be implemented by 2Value or one of its local partners in you region.
  
 
=="Help me!"==
 
=="Help me!"==
−
Some people get frustrated using a product like {{{Prodname}}}. There is all different kinds of reasons possible, why the product does not do for you what you expect from it. That is a pitty. Many times though it the product itself is not to blame. Most of the cases ''the product in its environment'' is the source of disappointment. or needs to be taken care of.  
+
Some people get frustrated using a product like {{{prodname}}}. There is all different kinds of reasons possible, why the product does not do for you what you expect from it. That is a pitty. Many times though it the product itself is not to blame. Most of the cases ''the product in its environment'' is the source of disappointment. or needs to be taken care of.  
  
 
If you would like a custom solution to be created, please buy an advanced support ticket using our  
 
If you would like a custom solution to be created, please buy an advanced support ticket using our  
  
−
{{Ambox|text=Leave a reaction here on the  [{{{ProdURL}}}/blog of {{{Prodname}}}. Also positive reaction are welcome! Remember: 2Value and its developers have invested the effort in {{{Prodname}}} without being paid. Please be nice and gentle as possible :-) .}}
+
{{Ambox|text=Leave a reaction here on the  [{{{produrl}}}/blog of {{{prodname}}}. Also positive reaction are welcome! Remember: 2Value and its developers have invested the effort in {{{prodname}}} without being paid. Please be nice and gentle as possible :-) .}}
  
 
Three alternatives for Advanced support listed. <sub>([[#{{{prodsub}}}|Here the free stuff]])</sub>
 
Three alternatives for Advanced support listed. <sub>([[#{{{prodsub}}}|Here the free stuff]])</sub>
Line 103: Line 150:
  
 
===2Value stripscards===
 
===2Value stripscards===
−
If you have a specific problem regarding installation, configuration or use of {{{Boxbridge}}}, and you definitely want to speak to somebody to help you solve the issue, we have to be very straight to you: you need to purchase a support-stripscard upfront. You can [buy a stripscard here] and read [the special garantuees you get] or have a look at the  [[File:SLA_overzicht_2Value_2010.pdf|2Value Service Level Agreement '''leaflet''']].
+
If you have a specific problem regarding installation, configuration or use of {{{prodname}}}, and you definitely want to speak to somebody to help you solve the issue, we have to be very straight to you: you need to purchase a support-stripscard upfront. You can [buy a stripscard here] and read [the special garantuees you get] or have a look at the  [[File:SLA_overzicht_2Value_2010.pdf|2Value Service Level Agreement '''leaflet''']].
  
−
{{Ambox|type=delete|text=Support will cost much more than the price of the product <sub>([[FAQ/{{{Prodname}}} Click [[Why is support on the product many times more expensive than {{{Prodname itself??]])</sub> or read our [[Product/Disclaimer]].}}
+
{{Ambox|type=delete|text=Support will cost much more than the price of the product <sub>([[FAQ/{{{prodname}}} Click [[Why is support on the product many times more expensive than {{{prodname itself??]])</sub> or read our [[Product/Disclaimer]].}}
  
 
===Open Source Support Desk===
 
===Open Source Support Desk===
−
If you have a specific problem regarding installation or use of {{{Prodname}}}, we advise you to get in touch with [http://www.opensourcesupportdesk.com/company/contact-us Open Source Support Desk]. They have general support in open source frameworks and several price models. Please check with them wether or not {{{Prodname}}} and/or {{{frameworks}}} are in their line of work.
+
If you have a specific problem regarding installation or use of {{{prodname}}}, we advise you to get in touch with [http://www.opensourcesupportdesk.com/company/contact-us Open Source Support Desk]. They have general support in open source frameworks and several price models. Please check with them wether or not {{{prodname}}} and/or {{{frameworks}}} are in their line of work.
  
 
===2Value Service Level Agreement===
 
===2Value Service Level Agreement===
−
If you require advanced support regarding {{{Prodname}}} implementation and or support in {{{frameworks}}}, 2Value has mainly three type Service Level Agreements available. Read more:
+
If you require advanced support regarding {{{prodname}}} implementation and or support in {{{frameworks}}}, 2Value has mainly three type Service Level Agreements available. Read more:
 
:1. [[SLA/Basic|SLA Basic]]
 
:1. [[SLA/Basic|SLA Basic]]
 
:2. [[SLA/Medium|SLA Medium]]
 
:2. [[SLA/Medium|SLA Medium]]
 
:3. [[SLA/Pro|SLA Pro]]
 
:3. [[SLA/Pro|SLA Pro]]
 
...or download the [[File:SLA_overzicht_2Value_2010.pdf|SLA leaflet]].
 
...or download the [[File:SLA_overzicht_2Value_2010.pdf|SLA leaflet]].
−
 
−
{{#if: {{{namesp|}}}
 
−
|<!-- geen disclaimer intern -->
 
−
|<!-- wel voor in het publieke deel -->
 
−
{{Product/Disclaimer|namesp={{NAMESPACE}}|frameworks={{{frameworks}}}|lang={{{lang|en}}}|prodname={{{prodname}}}|produrl={{{produrl}}} }}
 
−
}}  <!-- if namesp-->
 
−
}}      <!-- if prodname-->
 
−
 
−
 
−
<noinclude>
 
−
<big>''DOCUMENTATIE VAN DEZE TEMPLATE''</big><br/>
 
−
DEZE TEMPLATE BEVAT HET PRODUCTSPECIFIEKE DEEL VAN DE 2VALUE PRODUCTSTRAAT
 
−
met doel om maar op 1 plek te hoeven onderhouden.
 
−
 
−
{{Ambox|text=Voorbeeld aanroep: <nowiki>{{Product/Support|namesp={{NAMESPACE}}|lang=nl|prodsub=Support|prodimg=Support256px|ext=png|frameworks=Drupal, Joomla|prodtype=installable|prodname=Boxbridge|produrl=http://www.boxbridge.net}}</nowiki>}}
 
−
 
−
Parameters:
 
−
*namesp = standaard publiek, anders meegeven als argument uit de aanroepende namespace en pagina
 
−
*frameworks = De door ons ondersteunde frameworks zoals Joomla, Drupal, Magento
 
−
*prodsub = naam van de subpagina die deze template construeert
 
−
*prodname = naam van het product
 
−
*prodtype = keuze uit: installable, halffabric, service
 
−
*produrl = de landing page url waarop de publieke site informatie over dit product te vinden is
 
−
*prodimg = het logo van het product voor gebruik in de wiki
 
−
*lang = languagecode
 
−
*ext = de extensie van het logo file; bijvoorbeeld "jpg".
 
−
</noinclude>
 
−
 
−
HIERONDER NOG ENKELE ZEER SPECIFIEKE LINKS VOOR {{{prodname}}}
 
−
 
−
=== Op maat links naar externe bronnen===
 
−
Lijst van hulppagina’s, belangrijke nieuwsgroepberichten en ontwikkelaarslinks (<TAAL>/<TAAL>)
 
−
:(linkje)
 
−
:(linkje)
 
−
:(linkje)
 
−
 
−
 
−
===Additional information===
 
−
For more information about Boxbridge, check out the following resources:
 
−
    :BoxBridge at the OpenBox of box.net
 

Revision as of 20:55, 25 January 2012

[[category:{{{prodname}}}]]

Language: [[:|Nederlands]]

Subpages Product/Support



The 2Value product PLACEHOLDER is


{{#if: |


DOCUMENTATIE VAN DEZE TEMPLATE
DEZE TEMPLATE BEVAT HET PRODUCTSPECIFIEKE DEEL VAN DE 2VALUE PRODUCTSTRAAT met doel om maar op 1 plek te hoeven onderhouden.

Voorbeeld aanroep: {{Product/Support|namesp={{NAMESPACE}}|lang=nl|prodsub=Support|prodimg=Support256px|ext=png|frameworks=Drupal, Joomla|prodtype=installable|prodname=Boxbridge|produrl=http://www.boxbridge.net}}

Parameters:

  • namesp = standaard publiek, anders meegeven als argument uit de aanroepende namespace en pagina
  • frameworks = De door ons ondersteunde frameworks zoals Joomla, Drupal, Magento
  • prodsub = naam van de subpagina die deze template construeert
  • prodname = naam van het product
  • prodtype = keuze uit: installable, halffabric, service
  • produrl = de landing page url waarop de publieke site informatie over dit product te vinden is
  • prodimg = het logo van het product voor gebruik in de wiki
  • lang = languagecode
  • ext = de extensie van het logo file; bijvoorbeeld "jpg".


Op maat links naar externe bronnen

Lijst van hulppagina’s, belangrijke nieuwsgroepberichten en ontwikkelaarslinks (<TAAL>/<TAAL>)

(linkje)
(linkje)
(linkje)


Additional information

For more information about Boxbridge, check out the following resources: 

   :BoxBridge at the OpenBox of box.net


{{{prodsub}}}

Op deze pagina vind je informatie over {{{prodsub}}} voor {{{prodname}}}.

Voor gebruikersondersteuning voor {{{prodname}}} kunt u terecht op [[{{{namesp}}}:FAQ/{{{prodname}}}]]. Contact per e-mail of telefoon m.b.t. gebruikersondersteuning wordt niet aanbevolen. Zie Product/Disclaimer

{{{prodsub}}} voor gebruikers

Handleidingen {{{prodname}}}

Een introductie over {{{prodname}}}: download [[File:{{{prodname}}}_introduction_def.pdf|PDF]])

Links naar externe bronnen

Lijst van hulppagina’s, belangrijke nieuwsgroepberichten en ontwikkelaarslinks:

1. Software leveren we in het algemeen onder de GPL2, ook {{{prodname}}} is GPL2. (lees meer over GPL2)
2. Inzake creatieve content en de auteursrechten daarop: dat regelen we via de Creative Commons.
3. {{{prodname}}} at the {{{frameworks}}} Extensions Directory. Please Google the locations for thsi information. The URLs change rapidly, and we do not want to serve too many broken links here.

FAQ

Het overzicht van veel gestelde vragen lijsten inzake {{{prodname}}}:

1. Antwoorden op algemene vragen voor gebruikers van [[FAQ/{{{prodname}}}|{{{prodname}}}]].
2. Antwoorden op vragen van/voor ontwikkelaars inzake [[Associate:FAQ/{{{prodname}}}|{{{prodname}}}]].
Let op: gebruikersrechten en inlog op Associate-niveau noodzakelijk
3. Antwoorden op vragen van/voor ontwikkelaars inzake [[2Value:FAQ/{{{prodname}}}|{{{prodname}}}]].


Let op: gebruikersrechten en inlog op 2Value-niveau noodzakelijk

Support agreement
Op het moment dat u het product via de webshop heeft aangeschaft, heeft u het [{{{produrl}}}/license-agreement License agreement] goedgekeurd. Daarin staat vermeldt hoe 2Value kan verlenen en tegen welke voorwaarden aan geregistreerde klanten nadat zij het 2Value product {{{prodname}}} hebben aangeschaft.

Advanced support

Mainly we have two types of advanced support-requests:

1. "Help me, it does not work as I want it to work! Can not get it done."
2. You would like a custom solution with {{{prodname}}} in {{{frameworks}}} to be implemented by 2Value or one of its local partners in you region.

"Help me!"

Some people get frustrated using a product like {{{prodname}}}. There is all different kinds of reasons possible, why the product does not do for you what you expect from it. That is a pitty. Many times though it the product itself is not to blame. Most of the cases the product in its environment is the source of disappointment. or needs to be taken care of.

If you would like a custom solution to be created, please buy an advanced support ticket using our

Leave a reaction here on the [{{{produrl}}}/blog of {{{prodname}}}. Also positive reaction are welcome! Remember: 2Value and its developers have invested the effort in {{{prodname}}} without being paid. Please be nice and gentle as possible :-) .

Three alternatives for Advanced support listed. ([[#{{{prodsub}}}|Here the free stuff]])

- 2Value stripscards, stripscard are in fact a 2Value Service Level AgreementBasic
- Our partner Open Source Support Desk is a good third party for further general assistance.
- 2Value Service Level Agreement in Medium and Pro

2Value stripscards

If you have a specific problem regarding installation, configuration or use of {{{prodname}}}, and you definitely want to speak to somebody to help you solve the issue, we have to be very straight to you: you need to purchase a support-stripscard upfront. You can [buy a stripscard here] and read [the special garantuees you get] or have a look at the File:SLA overzicht 2Value 2010.pdf.

{{Ambox|type=delete|text=Support will cost much more than the price of the product ([[FAQ/{{{prodname}}} Click [[Why is support on the product many times more expensive than {{{prodname itself??]]) or read our Product/Disclaimer.}}

Open Source Support Desk

If you have a specific problem regarding installation or use of {{{prodname}}}, we advise you to get in touch with Open Source Support Desk. They have general support in open source frameworks and several price models. Please check with them wether or not {{{prodname}}} and/or {{{frameworks}}} are in their line of work.

2Value Service Level Agreement

If you require advanced support regarding {{{prodname}}} implementation and or support in {{{frameworks}}}, 2Value has mainly three type Service Level Agreements available. Read more:

1. SLA Basic
2. SLA Medium
3. SLA Pro

...or download the File:SLA overzicht 2Value 2010.pdf.

Retrieved from "http://wiki.2value.nl/index.php?title=Template:Product/Support&oldid=7135"