Difference between revisions of "FAQ/Strippenkaart/en"
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{{Image|name=strippenkaart|width=128px|pad=20px|ilink=File:strippenkaart.png|float=right}} | {{Image|name=strippenkaart|width=128px|pad=20px|ilink=File:strippenkaart.png|float=right}} | ||
| − | + | ==Is a SLA and a stripscard the same== | |
| − | + | A stripscard is our [[SLA/Basic|SLA Basic]] alternative. When buying a stripscard 2Value only governs the open source specialist, which then communicates with you. With a service contract we work with a team of 2Value associates (open source specialists), where you always communicate with 2Value. Secondly, a stripscard does not entitle many guarantees, a service contract [[SLA/Medium|Medium]] or [[SLA/Pro|Pro]] does. | |
| − | + | ==Who am I dealing with in case of a card== | |
| − | A | + | With 2Value. A stripscard however is a direct working connection between you and a 2Value associate, where 2Value accounts for selection, mediation and administration. |
| − | + | ==Is there a card agreement or contract?== | |
| − | Yes. The contract is | + | Yes. The contract is effective when you purchase your first stripscard. You will receive two copies of the 2Value strip card contract mandate signed by the associates involved. |
| − | + | ==What governs 2value with a stripscard?== | |
| − | With a | + | With a stripscard 2Value governs the selection and assignment of associates to a job or task. 2Value also takes care of the contract and billing and centralizes all information in the [[Servicetool]]. |
| − | + | ==What governs the 2Value associate allocated on a single stripscard?== | |
The associate will answer your questions and contribute solutions for problems you experience with the application. | The associate will answer your questions and contribute solutions for problems you experience with the application. | ||
| − | + | ==How long is a stripscard valid?== | |
| − | A single | + | A single stripscard is valid for 1 year, starting from the date of purchase. |
| − | + | ==What happens to the stripscard if there is still budget left after one year? | |
| − | Remaining budget will be spent by the 2Value associate at the end of the year on maintenance and documentation. | + | Remaining budget will be spent by the 2Value associate at the end of the year on maintenance and documentation. Of course there is there is input needed from the customer. |
| − | + | ==How is possible excess of the budget monitored? How does 2Value organize this?== | |
| − | The associate monitors the time spent. Once you have a question that you askes for more budget you receive a | + | The associate monitors the time spent. Once you have a question that you askes for more budget you receive a message with a request to buy a new stripscard. 2Value does not allow budgets to be exceeded. Your decisiveness to purchase a new strip card determines the speed of an urgent call to be handled. |
| − | + | == Does 2Value put extra capacity open source experts when capacity runs short? | |
| − | + | No, with a stripscard we do what we can "in case of Emergency" but we can not give any guarantees. Only with service contracts Medium and Pro 2Value ensures availability and employability to some extend. | |
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| − | No, with a | ||
| − | + | ==What if we are not satisfied with the performance?== | |
| − | 2Value takes responsibility to find a replacement as the associate is no longer | + | 2Value takes responsibility to find a replacement as the associate is no longer available or malfunctioning. |
Revision as of 10:15, 20 January 2012
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Contents
- 1 Is a SLA and a stripscard the same
- 2 Who am I dealing with in case of a card
- 3 Is there a card agreement or contract?
- 4 What governs 2value with a stripscard?
- 5 What governs the 2Value associate allocated on a single stripscard?
- 6 How long is a stripscard valid?
- 7 How is possible excess of the budget monitored? How does 2Value organize this?
- 8 What if we are not satisfied with the performance?
Is a SLA and a stripscard the same
A stripscard is our SLA Basic alternative. When buying a stripscard 2Value only governs the open source specialist, which then communicates with you. With a service contract we work with a team of 2Value associates (open source specialists), where you always communicate with 2Value. Secondly, a stripscard does not entitle many guarantees, a service contract Medium or Pro does.
Who am I dealing with in case of a card
With 2Value. A stripscard however is a direct working connection between you and a 2Value associate, where 2Value accounts for selection, mediation and administration.
Is there a card agreement or contract?
Yes. The contract is effective when you purchase your first stripscard. You will receive two copies of the 2Value strip card contract mandate signed by the associates involved.
What governs 2value with a stripscard?
With a stripscard 2Value governs the selection and assignment of associates to a job or task. 2Value also takes care of the contract and billing and centralizes all information in the Servicetool.
What governs the 2Value associate allocated on a single stripscard?
The associate will answer your questions and contribute solutions for problems you experience with the application.
How long is a stripscard valid?
A single stripscard is valid for 1 year, starting from the date of purchase.
==What happens to the stripscard if there is still budget left after one year? Remaining budget will be spent by the 2Value associate at the end of the year on maintenance and documentation. Of course there is there is input needed from the customer.
How is possible excess of the budget monitored? How does 2Value organize this?
The associate monitors the time spent. Once you have a question that you askes for more budget you receive a message with a request to buy a new stripscard. 2Value does not allow budgets to be exceeded. Your decisiveness to purchase a new strip card determines the speed of an urgent call to be handled.
== Does 2Value put extra capacity open source experts when capacity runs short? No, with a stripscard we do what we can "in case of Emergency" but we can not give any guarantees. Only with service contracts Medium and Pro 2Value ensures availability and employability to some extend.
What if we are not satisfied with the performance?
2Value takes responsibility to find a replacement as the associate is no longer available or malfunctioning.
