Difference between revisions of "Piepsysteem/en"

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(Created page with "Category:Method Category:Guidelines {{Languages}} {{Image|name=Warning256px|width=256px|pad=20px|ilink=File:Warning256px.png|float=right}} {{dpl_subpages}} ==The Alert sy...")
 
 
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[[Category:Guidelines]]
 
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==The Alert system (''piepsysteem'')==
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==The Alert System (''piepsysteem'')==
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===Wat is it?===
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===What is it?===
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Alert Pro active
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A pro-active alert system
  
 
===When?===
 
===When?===
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In trajecten waar:  
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In projects where:  
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1. fixed price te risicovol voor de leverancier dan wel teveel willekeur mogelijk is en
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1. a fixed price is deemed too risky for the supplier or too random, and 
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2. inzet op basis van pure nacalculatie (uurtje / factuurtje) niet kan voor de leverancier
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2. commitment/effort based on exact costing (hours and invoicing) is not desired by the supplier.
  
 
===How it works===
 
===How it works===
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De leverancier (wij zelf naar externe klanten) waarschuwt direct als de opgegeven schatting niet gehaald kan worden. Opdrachtgever dient voorafgaande aan elke fase de aangeboden werkzaamheden en functionaliteit te accorderen welke dient te worden gerealiseerd. Dit om verwachtingen aan de prestatie te meten aan hetgeen is afgesproken bij aanvang van werkzaamheden.
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The supplier (ourselves externally to our customers) issues a direct alert if the indicated estimate can't be realized. Prior to commencing a phase, the client must approve the work and functionalities that need to be achieved. This is done in order to measure expectations to what has been agreed on when work commences.  
  
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===Meaning in a project===
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===Its role within a project===
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====Agreement implicit====
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====Implicit Agreement====
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Bij een substantiële afwijking van meer dan 20% van de prijsindicatie op een bepaald onderdeel is een akkoord van de opdrachtgever vereist.
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The approval of the client is required if there is a substantial deviation of more than 20% on the price indication of a specific part.  
  
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Zodra de overschrijding op een onderdeel zelf een substantieel onderdeel van de totaal opdracht is, dan moet er ook toestemming komen van de opdrachtgever. We houden daartoe 5% aan.
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If this price deviation occurs on a substantial part of the complete assignment, the client will have to approve it on forehand. The guideline in this case is 5%.  
  
 
====Financial====
 
====Financial====
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De afwijkingen qua uren dienen te worden vergoed. Mits:
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Deviations in terms of hours will have to be compensated. This is subject to:  
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#er is impliciet of expliciet akkoord verkregen
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#obtaining implicit or explicit approval
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#het is noemenswaardig (meer dan 2 uur per onderdeel, meer dan 4 uur voor een bundel kleinere taken)
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#the deviation being deemed considerable (more than 2 hours per item, more than 4 hours for a bundle of smaller tasks)  
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#er correct is gepiept uiteraard.
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#the alert system being used properly
  
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Latere aanvulling en/of wijziging op verzoek van de opdrachtgever van 2Value kan, na akkoord, worden doorgevoerd.
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Additions and/or alterations requested by 2Value's client at a later stage can be implemented after approval.
  
 
====Next steps====
 
====Next steps====
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Zie hier de stappen die we daarbij door lopen: [[Piepsysteem/oppakken piepjes]]
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These are the next steps in this process: [[Piepsysteem/oppakken piepjes/en|Alertsystem - handle alerts]]
  
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==Example: feedback Alert system to a customer==
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==Example: feedback to the customer through the Alert System==
  
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Stel dat de deelopdracht dusdanig wijzigt dat er meer uren nodig zijn. En 2Value daarover goed en snel piept met nieuwe schattingen. Bijvoorbeeld:
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Say a sub-task changes substantially and more hours are required. 2Value indicates this promptly through the Alert System with new estimates. For example:  
  
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:Was: 10 uur voor een bepaald onderdeel
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:Was: 10 hours for a particular part
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:Onderweg/verbruikt: 4 uur op dat onderdeel
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:Used up along the way: 4 hours on a particular task
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:Nieuwe schatting (dit is feitelijke ''piepen''): 18 uur in totaal voor dat onderdeel - nieuwe stijl
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:New estimate (this is the actual ''alerting''): 18 hours in total for that task - new style
  
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Dat rapport geeft de klant flexibiliteit. Er is eigenlijk meteen een urenbudget vrij gekomen. Er kan worden gekozen:
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This report offers the client flexibility and a clear budget in regards to hours that have become available. A choice can be made:  
  
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#Of de klant accepteert de meerkosten, in dit geval 8 uur.
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#either the client accepts the extra costs (in this case 8 hours), or;
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#Of de klant geeft 2Value de opdracht zo goed mogelijk in de resterende 6 uur het nieuwe doel te benaderen
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#the client instructs 2Value to finish the task as close to the new target as they can in the remaining 6 hours, or;
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#Of de klant schrapt de gehele functionaliteit en schrijft 4 uur af
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#the clients cancels the complete functionality and writes off the used 4 hours.
  
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Het piepsysteem is een mooie gulden middenweg ter bescherming van klant en leverancier in gevallen zoals deze waar functionele en technische specificaties van het systeem bij lange na nog niet voor handen zijn.
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=====Expert assessment needed=====
 +
{{Ambox|type=delete|text=If '''the customers decide to scrap the hours'''<br/>AND<br/>the worker in question has '''incompetently calculated the hours upfront '''<br/>THEN<br/>the worker works '''50%''' of the depreciate time '''without payment'''}}
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The Alert System is the happy medium that protects both client and supplier in cases as these, where functional and technical specifications of the system are not yet available.  
  
 
====Further information====
 
====Further information====
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*Voor associates zijn er [[Associate:Piepsysteem | speciale voorwaarden]] in het belang van 2Value teamprestaties.
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*For associates there are [[private:Associate:Piepsysteem | speciale voorwaarden]] in the interest of 2Value team performances.  
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*Voor klanten zijn er [[2Value:Piepsysteem | speciale interne regels]] die ons contractmanagement soepel en helder houden.
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*For clients there are [[private:2Value:Piepsysteem | speciale interne regels]] that keep our contract management flexible and clear.

Latest revision as of 13:03, 20 February 2019

Language: Nederlands  • English

Subpages Piepsysteem/en

No subpagesNo subpages

The Alert System (piepsysteem)

What is it?

A pro-active alert system

When?

In projects where: 1. a fixed price is deemed too risky for the supplier or too random, and 2. commitment/effort based on exact costing (hours and invoicing) is not desired by the supplier.

How it works

The supplier (ourselves externally to our customers) issues a direct alert if the indicated estimate can't be realized. Prior to commencing a phase, the client must approve the work and functionalities that need to be achieved. This is done in order to measure expectations to what has been agreed on when work commences.

Its role within a project

Implicit Agreement

The approval of the client is required if there is a substantial deviation of more than 20% on the price indication of a specific part.

If this price deviation occurs on a substantial part of the complete assignment, the client will have to approve it on forehand. The guideline in this case is 5%.

Financial

Deviations in terms of hours will have to be compensated. This is subject to:

  1. obtaining implicit or explicit approval
  2. the deviation being deemed considerable (more than 2 hours per item, more than 4 hours for a bundle of smaller tasks)
  3. the alert system being used properly

Additions and/or alterations requested by 2Value's client at a later stage can be implemented after approval.

Next steps

These are the next steps in this process: Alertsystem - handle alerts

Example: feedback to the customer through the Alert System

Say a sub-task changes substantially and more hours are required. 2Value indicates this promptly through the Alert System with new estimates. For example:

Was: 10 hours for a particular part
Used up along the way: 4 hours on a particular task
New estimate (this is the actual alerting): 18 hours in total for that task - new style

This report offers the client flexibility and a clear budget in regards to hours that have become available. A choice can be made:

  1. either the client accepts the extra costs (in this case 8 hours), or;
  2. the client instructs 2Value to finish the task as close to the new target as they can in the remaining 6 hours, or;
  3. the clients cancels the complete functionality and writes off the used 4 hours.
Expert assessment needed
 If the customers decide to scrap the hours
AND
the worker in question has incompetently calculated the hours upfront
THEN
the worker works 50% of the depreciate time without payment

The Alert System is the happy medium that protects both client and supplier in cases as these, where functional and technical specifications of the system are not yet available.

Further information

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